By email
The most direct way to contact us:
support@covy.app
Include in your message:
- Your Covy username
- The order number if your question is about a transaction
- A clear description of the issue
- Screenshots if relevant
Via the app
- Go to Profile > Help & Support
- Tap "Chat"
- Create a new ticket
- Describe your issue
You can track the status of your tickets in Help & Support > Chat.
Response time
We do our best to respond as quickly as possible. Urgent requests (ongoing dispute, payment issue) are handled as a priority.
When to contact us
- Problem with an order that you can't resolve with the seller/buyer
- Suspended account or access issue
- Bug in the app
- Payment or Stripe question
- Urgent report (safety, fraud)
What we can't do
- Change the price of another seller's listing
- Force a seller to accept an offer
- Speed up La Poste delivery times
- Provide tax or legal advice