CovySupport

Buying

Buying during a live

Auctions, instant buy and first come first served

Joining a live

  1. Find a live from the Lives tab or the home screen
  2. Tap to join
  3. You see the seller's video feed and the products they're presenting

Instant buy (fixed price)

When a product is in fixed price mode:

  • The price is displayed on screen
  • Tap "Buy" to purchase it instantly
  • First come, first served — if stock is limited, be quick

Auctions

When a product is in auction mode:

  1. You see the current price and the time remaining
  2. Tap "Bid" to place your offer
  3. The bid goes up by increments (e.g. +5 CHF)
  4. If you're in the lead, you see "You're in the lead"
  5. If someone outbids you, you get a notification
  6. When time runs out, the highest bidder wins the item

After the purchase

  • The order is created automatically
  • You get a confirmation notification
  • The seller prepares the shipment after the live
  • You can find the order in Profile > My purchases

Tips

  • Turn on notifications to know when your favorite sellers are live
  • Set up your payment method in advance to buy quickly
  • In auctions, set a maximum budget so you don't get carried away

Can't find what you're looking for? Write to us at

support@covy.app