How does it work?
Covy offers a buyer protection system in case of issues. If the received item doesn't match the description, you can open a dispute.
Opening a dispute
If your item is not as described:
- Take photos showing the issue
- Open a dispute from your order in the app
- The seller has a set timeframe to respond
- If no agreement, the Covy team arbitrates the situation
Refund
If the dispute is resolved in your favor, you're refunded directly to your original payment method. The timeline depends on your payment provider.
What's covered
- Item not matching the description
- Counterfeit items
- Item damaged during shipping
- Missing item
What's not covered
- Change of mind after purchase
- Normal wear described in the listing
- Minor color differences due to photos