View my orders
- Buyer: go to Profile > My purchases
- Seller: go to Profile > Seller Hub > My sales
Order statuses
| Status | What it means | |---|---| | Pending | The seller is preparing the shipment | | Shipped | The package is on its way — a tracking number is available | | Delivered | The carrier indicates the package has arrived | | Completed | The buyer confirmed receipt — the seller is paid | | Dispute opened | A problem has been reported and is being resolved | | Cancelled | The order was cancelled |
Track a package
If the seller added a tracking number:
- Open the order
- Tap the tracking number or the "Track" button
- You'll be redirected to the carrier's website
Timeframes
- The seller has the indicated timeframe to ship after the order
- Delivery typically takes 1-3 days within Switzerland
- The seller is paid after the protection period following delivery (or immediately if you confirm receipt)