CovySupport

Shipping & Returns

Shipping

National shipping and handover delivery

National shipping

The seller sets their shipping fees, typically around 8 CHF within Switzerland. Fees are clearly displayed before purchase — no surprises.

Handover delivery

Handover is free. Seller and buyer agree on a location and time for the exchange. Details are managed via the built-in messaging.

Shipping profiles

If you sell often, you can create shipping profiles in your seller settings. This lets you pre-configure shipping fees so you don't have to re-enter them for each new listing.

Tracking

After shipping, the seller can add a tracking number. The buyer can track the package directly from the app.

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support@covy.app