CovySupport

Shipping & Returns

How does handover delivery work?

Direct exchange between seller and buyer

The concept

Handover lets you meet in person to exchange the item, with no shipping costs. It's free and often faster than postal delivery.

How does it work?

  1. The buyer places an order and selects "Handover"
  2. Payment is secured through Covy (the seller doesn't receive money immediately)
  3. Seller and buyer agree on a place and time via messaging
  4. The exchange takes place: the buyer checks the item
  5. The buyer confirms receipt in the app
  6. The seller gets paid

Safety tips

  • Choose public places for the exchange
  • Check the item before confirming receipt
  • If there's an issue, you can open a dispute like any Covy purchase

Payment remains held until the buyer confirms receipt or the protection period expires.

Can't find what you're looking for? Write to us at

support@covy.app